13-year-old Victor is put on the bench. And here he must then sit and wait without the ability to play on the dream team in FIFA Ultimate Team, which he spent hours and spending money to build. For almost one month, he has been denied access to the team via Xbox.

- He's upset because he has been uncommon much time to build what he calls the world's best team, and played it up from the 10th division of the 1st Division, explains Victor's frustrated father, Martin Baaring, Ekstra Bladet .

He has, despite repeated calls to the Customer Support at Electronic Arts (EA), which is behind the game, not able to get to know why his son is excluded if it is an error or if there may be a solution on the way.

- Since 9 March, when we found that he was denied access, so I guess I have spoken to EA as well as every other day. Every time I have been given new answers but no explanations and no solutions, says Martin Baaring that by searching the web has found that his son is far from the only one.

- There are young players in other countries facing exactly the same situation. Like me, calling also for an explanation or answer to what the heck is going on. There is not communicated anything from EA, and it just makes it twice as frustrating. If there was a problem about the players' age or something, you could then damn sign it. If it is then what is the problem, because my son can therefore good play FIFA Ultimate Team on PlayStation, says Martin Baaring which discovered that several of Victor's classmates have come in the same situation.

- Potentially, it must be here hit a lot of young players, and it may well also cost EA money that these guys who are really passionate about the game in a month have not been able to get into.

User allowance
Martin Baaring estimates that his son has spent about 1000 dollars to build his team up and he turns to Ekstra Bladet clear that the boy can not be excluded because he abused his father's debit card to purchase.

- Victor has not spent the money, which he has not. He gave me his allowance and agreed from time to time what he could buy with my debit card. This is not something that sends us out of house and home, but in principle it is problematic that you pay for something you did not get.

- When on top of that are also trying to raise her children in proper online behavior, and teaches them how to avoid being scammed, then this is just more frustrating.

EA Sports recognizes the problem
Ekstra Bladet has submitted EA Sports problem of Victor and other young Xbox players have been banned from their FIFA Ultimate Team team. The trigger, however, an explanation of what happened or a time frame of when or if the players get their access back.

- We are aware that there is a problem and we are working fifa 14 coins to find a solution, says the short answer from Jacob Meng, who is Business Manager for FIFA Ultimate Team at Electronic Arts.